1. Introduction Welcome to evisa.co.id. By accessing and using our services, you are deemed to have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please refrain from using our services.
2. Definitions
- evisa.co.id: An online platform providing KITAS and eVisa document processing services.
- User: Individuals or legal entities using our services.
- Services: Processing of KITAS and eVisa documents.
3. Services Offered We provide KITAS (Limited Stay Permit Card) and eVisa processing services in accordance with applicable laws and regulations in Indonesia.
4. User Obligations
- Provide accurate, complete, and truthful information and documents.
- Be responsible for the authenticity of the submitted documents.
- Comply with applicable laws and regulations in Indonesia.
5. Fees and Payment
- Service fees will be informed before the process begins.
- Full payment must be made before the processing begins.
- Paid fees are non-refundable if the process is stopped at the user’s request.
6. Processing Time Estimated processing time depends on the policies of the relevant government agencies and the completeness of the submitted documents.
7. Cancellation and Refund Policy
- Users are not entitled to refunds once the process has started.
- Cancellations can only be made before the process begins.
8. Limited Liability We are not responsible for delays or rejections by the authorities due to user errors or incomplete documents.
9. Data Protection We maintain the confidentiality of user personal data in accordance with our privacy policy.
10. Changes to Terms and Conditions We reserve the right to modify these terms and conditions without prior notice. Users are advised to check this page regularly.
11. Governing Law These Terms and Conditions are governed by the applicable laws of Indonesia.
12. Contact Us If you have any questions regarding these Terms and Conditions, please contact us via email: support@evisa.co.id or phone: 081367739828
By using our services, you acknowledge that you have read, understood, and fully agreed to these Terms and Conditions.
Thank you for using evisa.co.id!